Terms and conditions

1. About these terms

These terms apply to every ticket bought for Between Heaven and Earth: a celebration of Pinot Noir and Chardonnay, taking place on 30 January 2027 at Nidderdale Farm in the Hemel-en-Aarde. By completing your purchase, you confirm that you have read, understood and accepted them.

The event is hosted by the Hemel-en-Aarde Winegrowers Association (“HAWA”, “we”, “us” or “our”). Tickets are sold directly by HAWA through a secure Yoco payment link on the official event website.

Important notice

In line with section 49 of the Consumer Protection Act 68 of 2008 (“CPA”), we draw your attention to the following clauses, which limit our liability, place risk on you or require you to do something. Please read them carefully before you buy:

  • Clause 4: tickets are non-refundable once purchased
  • Clause 5: transfers must be logged with us before the event
  • Clause 8: alcohol is served, guests must be 18 or older and drink responsibly
  • Clause 10: you attend at your own risk, subject to the limits of the law

Definitions

  • Event: Between Heaven and Earth on 30 January 2027, including every part of the day and evening programme
  • Venue: Nidderdale Farm, Hemel-en-Aarde, or any alternative venue we announce under clause 6
  • Ticket: the right to attend the Event, issued in the name of one guest
  • Ticket holder or guest: the person whose name and details are registered against a Ticket
  • Purchaser: the person who pays for one or more Tickets
  • Event coordinator: HAWA’s appointed coordinator, reachable at info@hemelenaardewines.com

2. Tickets and purchase

  1. 2.1 Tickets are limited and sold on a first-come, first-served basis. A booking is confirmed only once full payment has cleared and you have received our confirmation email.
  2. 2.2 Each Ticket admits one guest and covers the full Event programme as advertised on the event website at the time of purchase, including the tasting, food and wine served on the day.
  3. 2.3 When buying more than one Ticket, the Purchaser must supply the full name, email address and mobile number of every guest. The Purchaser remains responsible for sharing these terms with their guests.
  4. 2.4 You must be 18 years or older to buy a Ticket and to attend. We may ask for valid photo identification at the door. Anyone unable to prove they are 18 or older will be refused entry without a refund.
  5. 2.5 Please check your confirmation email carefully. If any details are incorrect, let us know at info@hemelenaardewines.com as soon as possible.
  6. 2.6 Tickets may not be resold for profit or used for any commercial promotion, competition or giveaway without our written consent. A Ticket sold or advertised in breach of this clause may be cancelled.

3. Price and payment

  1. 3.1 Ticket prices are shown in South African Rand (ZAR) and include VAT where applicable.
  2. 3.2 Payment is processed securely by Yoco. HAWA does not see or store your full card details.
  3. 3.3 Any bank, card or transaction fees charged by your own bank are for your account.
  4. 3.4 We may change the price of unsold Tickets at any time. A change in price never affects a Ticket already paid for.

4. No refunds

  1. 4.1 All Ticket sales are final and no refunds will be made, except where clause 4.4 or clause 7 applies or where the law requires otherwise.
  2. 4.2 The Event takes place on a fixed date with limited capacity. Food, wine, staffing, glassware and venue costs are committed per guest well in advance. For this reason, if you cancel your booking for any reason, HAWA will retain the full ticket price as a reasonable cancellation charge in terms of section 17 of the CPA.
  3. 4.3 The statutory cooling-off period for online purchases does not apply to Event Tickets, as the Event is a leisure service provided on a specific date (section 42 of the Electronic Communications and Transactions Act 25 of 2002).
  4. 4.4 In line with section 17(5) of the CPA, no cancellation charge applies if you cannot attend because of the death or hospitalisation of the Ticket holder. In that case, contact info@hemelenaardewines.com with reasonable supporting proof before the Event, and we will refund the ticket price.
  5. 4.5 If you can no longer attend, we encourage you to transfer your Ticket to someone else under clause 5, so your place is still enjoyed.
  6. 4.6 No refund or partial refund is due for late arrival, early departure, refused entry under clauses 2.4 or 8, removal from the Event, or any part of the programme you choose not to attend.

5. Transferring your ticket

  1. 5.1 Tickets are issued in the name of a specific guest. You may transfer your Ticket to another person at no charge, as long as you tell us first.
  2. 5.2 To transfer a Ticket, the original Ticket holder or Purchaser must email the event coordinator at info@hemelenaardewines.com in a timely manner, and no later than 23 January 2027 (seven days before the Event). Please include:
    • your full name and booking reference
    • the new guest’s full name, email address and mobile number
  3. 5.3 We will update our guest list and confirm the transfer by email. The transfer is only valid once you receive this confirmation.
  4. 5.4 Transfer requests received after 23 January 2027 will be handled at our discretion and cannot be guaranteed.
  5. 5.5 Entry is granted only to the person whose name appears on our guest list. A Ticket handed on without being transferred through us may be refused at the door, without a refund.
  6. 5.6 The new Ticket holder accepts these terms in full, including the age requirement in clause 2.4. The original Purchaser remains responsible for making sure the new guest has received them.
  7. 5.7 A Ticket may not be transferred for more than its original price.

6. Changes to the programme

  1. 6.1 Part of the magic of the day is the surprise. Specific elements of the programme, including participating producers, wines poured, food, entertainment, timings and the layout of the Venue, may change without notice. Such changes do not entitle you to a refund.
  2. 6.2 If we make a material change to the Event, such as moving it to a new date or a substantially different venue, we will notify you by email. You may then choose to keep your Ticket for the changed Event or cancel and receive a full refund, in line with the CPA. Please tell us your choice within 14 days of our notice.

7. Cancellation or postponement by HAWA

  1. 7.1 If HAWA cancels the Event and does not reschedule it, you will receive a full refund of the ticket price paid, to the original payment method, within 30 days.
  2. 7.2 If the Event is postponed, your Ticket remains valid for the new date. If you cannot attend the new date, clause 6.2 applies.
  3. 7.3 HAWA is not liable for any travel, accommodation or other costs you incur in connection with the Event, whether or not it goes ahead.
  4. 7.4 Force majeure: we are not responsible for any failure or delay caused by events beyond our reasonable control. These include extreme weather, fire, natural disaster, pandemic, government regulations, loadshedding or utility failure, civil unrest or acts of terror. In such cases we will do our best to postpone the Event, and clauses 6.2 and 7.1 continue to protect your rights under the CPA.
  5. 7.5 The Event goes ahead in most weather conditions. Please dress for the outdoors.

8. Responsible enjoyment

  1. 8.1 Alcohol is served throughout the Event. In terms of the Liquor Act, alcohol will not be served to anyone under 18 or to anyone who appears intoxicated.
  2. 8.2 Please enjoy the wine responsibly. Spittoons and water are available at every tasting point, and we encourage you to use them.
  3. 8.3 Do not drink and drive. Please arrange a designated driver, shuttle or other safe transport home before the day.
  4. 8.4 Guests may not bring their own alcohol onto the Venue.
  5. 8.5 We may refuse entry to, or remove, any guest who is intoxicated, behaves in a disorderly, abusive or unsafe way, damages property or ignores reasonable instructions from our team. No refund is due in these cases.

9. At the Event

  1. 9.1 Dress code: dress up, not down. Come as your fabulous self, in an outfit that is comfortable for a full day outdoors.
  2. 9.2 Photography and filming: the Event will be photographed and filmed for HAWA, its members, partners and sponsors. By attending, you consent to your image being used in marketing and media without payment. If you would prefer not to be featured, let our photographers know on the day.
  3. 9.3 Personal belongings: you are responsible for your own belongings. HAWA is not liable for any loss, theft or damage to personal property.
  4. 9.4 Dietary needs and allergies: please tell us about any allergies or dietary requirements at least 14 days before the Event. We will do our best to accommodate you, but cannot guarantee that food is free from allergens.
  5. 9.5 Venue rules: guests must follow the Venue’s rules and the reasonable instructions of our team at all times. Smoking is allowed only in designated areas.

10. Liability

  1. 10.1 You attend the Event at your own risk. To the extent allowed by law, HAWA, its members, the Venue owners, partners, sponsors and suppliers are not liable for any injury, illness, loss or damage you suffer at or in connection with the Event.
  2. 10.2 This does not exclude liability for loss caused by our gross negligence, or any liability that cannot be excluded under the CPA.
  3. 10.3 Where we are liable, our total liability to you is limited to the price you paid for your Ticket.

11. Your personal information

  1. 11.1 We collect guest names, contact details and dietary information to manage bookings, transfers and access to the Event, in line with the Protection of Personal Information Act 4 of 2013 (POPIA).
  2. 11.2 We share your details only with service providers who need them to run the Event, such as our payment provider, Venue and caterers. We never sell your information.
  3. 11.3 We will only send you news about future HAWA events and the Hemel-en-Aarde wine area if you have opted in. You may unsubscribe at any time.
  4. 11.4 To access, correct or delete your information, email info@hemelenaardewines.com.

12. General

  1. 12.1 These terms are governed by the laws of the Republic of South Africa.
  2. 12.2 Nothing in these terms limits any right you have under the CPA or any other law.
  3. 12.3 If any clause is found to be invalid, the remaining clauses stay in force.
  4. 12.4 HAWA may update these terms before the Event. The version published on the event website at the time of your purchase applies to your booking, and any material change will be shared with you by email.
  5. 12.5 If you have a complaint, please contact us first so we can put it right.

13. Contact us

Hemel-en-Aarde Winegrowers Association
Event coordinator: Bernice Baumgarten-Stander
Email: info@hemelenaardewines.com
Phone: 084 498 0779